Job Summary
We are looking for a customer-focused Customer Support Executive to provide exceptional support and ensure customer satisfaction. The ideal candidate will handle customer queries, coordinate with internal teams, and build long-term customer relationships.
Key Responsibilities
Respond to customer inquiries via phone, email, and support channels
Understand customer issues and provide timely resolutions
Coordinate with technical teams for issue resolution
Track support tickets and ensure SLA compliance
Conduct customer onboarding and product guidance
Follow up with customers to ensure satisfaction
Maintain accurate customer records in the CRM system
Assist in customer retention and renewal activities
Required Qualifications
Bachelor's degree in any discipline
0–3 years of experience in customer support or client servicing
Excellent communication skills
Strong problem-solving abilities
Good organizational and multitasking skills
Customer-first attitude
Preferred Skills
Experience with CRM or Helpdesk software
Knowledge of SaaS or IT products
Ability to understand technical concepts
What We Offer
Competitive salary
Career growth opportunities
Product training
Friendly and collaborative work environment